Our Policies
Cancellations/No Shows:
48 hours notice - no charge
Less than 48 hours notice will incur a 50% payment of full groom
Cancellations and no-shows can leave us unable to fill a spot and due to being a small business this has a profound impact. Please let us know as soon as possible if you need to change a booking.
Matted Coats:
Dogs with matted coats take extra attention and will take longer to groom due to the tightness of the coat and close proximity to the skin. De-matting a matted coat causes pain to the dog so a shave o of the coat is recommended. An extra fee is applied for matted shave offs.
Fleas:
Pets with fleas will be bathed in a flea wash which kills all fleas on the skin, please note this is a temporary solution as the fleas will still be in the pets environment at home so a vet flea treatment will be recommend. A fee of $10 will be applied to your groom for a flea wash.
Owners Attendance:
Pets become very excited when the owners are around and often will try and lunge at you which makes it dangerous when working with sharp tools. To ensure safety of your pet and myself, owners are not permitted to be present while your pet is being groomed. Pets settle when the owner leaves.
Accidents:
On the very rare occasion that an accident may occur the owner will be notified immediately. Grooming equipment is sharp and so there is risk when working with moving animals. Accidents could include: quicking the nail, cuts, or scratches.
Pricing of Grooms:
Prices listed are for pets with coats in good condition (no matting), an extra fee is applied to the full groom for matted coats.
Late Pick Ups:
An extra charge is applied for late pick-ups of over 30 minutes. $10 per hour.
Photos and Videos:
Pawtique Dog Grooming reserves the right to use photos and videos of your pet. You can request that your pet not be posted on social media.
Aggressive dogs and refusal of service:
Due to safety of all involved, Pawtique Dog Grooming reserves the right to refuse any service if a dog shows signs of aggression. Also in the event where your pet becomes too stressed to groom, Pawtique Dog Grooming reserves the right to cancel the groom at any time. The owner will be charged the grooming fee up until that point.